transfer – Institute for market research and mystery shopping

Established in 1980, transfer institute is one of Germany’s leading mystery shopping companies. transfer’s core competence is the realization of complex and in-depth mystery shopping advisory projects, especially in the finance and automotive industry. With market research know-how and an innovative approach, transfer develops customized tools which help you to control and optimize the quality of your sales and consultancy services more effectively. 

Building on this, the transfer Institute advises leading companies on survey and implementation concepts in stationary and digital commerce. Particular focus of our work are mystery e-shopping projects for online shops and online platforms, (digital) recommendation management as well as the targeted support of the stationary retail trade with regard to various distribution channels (omnichannel readiness).

In Germany transfer has its own pool of personally trained and highly qualified mystery shoppers. In international projects transfer maintains long-term partnerships with specialist institutes in more than 60 countries worldwide. Coaching and training measures are successfully carried out by transfer with experienced employees.

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